Article 1

These general terms and conditions of sale regulate the relationships between the customer and Zwerfkat in Leuven vzw (located at Grotestraat 34/01, 3118 Werchter with the company number 0628.570.886, e-mail:, hereinafter referred to as ‘the seller’. By visiting this site, the customer formally agrees to the following general terms and conditions of sale. By ordering, the customer accepts these general terms and conditions. The rights of use, reproduction rights, and intellectual rights relating to this site are the exclusive property of the seller. They may not be reproduced or communicated to the public except with the explicit written consent of the seller. The purpose of this website is to order and look up information about the products and services of Zwerfkat in Le(u)ven vzw.

Article 2

The seller has the right to change these terms and conditions at any time. It is the customer’s responsibility to check the applicable terms and conditions regularly.

Article 3

The seller respects the customer’s privacy. The information they provide on the site will be treated confidentially and will only be used in the context of their orders. These are kept for a maximum of 3 months after placing the order.

Article 4

The customer can only place their order through this website. We do everything we can to send the order within 5 working days after we receive payment, unless stated otherwise in the webshop, for example products that are only available on pre-order.

Article 5

The seller makes every effort to present all goods on the website as accurately as possible. If we use images, they are a true representation of the goods on offer. The seller has the right to cancel an order if the item or price displayed is incorrect or if an action is not complied with according to our terms and conditions.

Article 6

The seller cannot be held responsible in case of late preparation or non-preparation of the totality of the ordered goods. In the case of the latter, the seller must contact the customer and give the customer the opportunity to cancel the reservation partially or fully.

Article 7

The seller has the right to cancel a reservation if there is a dispute between the customer and the seller. The seller has the right to contact the customer to verify the authenticity of the reservation. The seller also has the right to limit the quantities reserved.

Article 8

The order is only completely final when the seller has received the payment and the customer has received a confirmation by email. To do this, all steps in the ordering process must be completed on the website.

Article 9

The prices stated on the site include VAT and all other taxes, as well as the costs for all services that the consumer is obliged to pay additionally. The prices invoiced at the time of the order are the prices indicated on the website, except for errors and the exception mentioned below. The prices of the items in promotion are only valid if these items are collected within the announced promotion period. Payment is made by bank transfer, Bancontact, payment by credit card or Paypal. The data is sent over an encrypted connection to ensure the security of the online payment and to protect the customer’s personal data.

Article 10

The order will be shipped via BPost for Belgium and PostNL for the Netherlands. It can also be picked up in Leuven. We only ship to addresses in Belgium or the Netherlands. The shipping costs are at the expense of the customer and are shown in the shopping cart. Shipping is done at the risk of the company. If the items received are damaged or do not correspond to what the customer ordered, the customer must notify the seller within 3 days at the e-mail address The customer will then receive more information on how to deal with the problem.

Article 11

For online purchases, the customer has the right to decide not to keep the goods for 14 days from delivery or conclusion of the contract. The order can then be returned without a fine and without giving any reason (the costs for resending are paid by the customer). The customer must inform the seller of this by email. After receiving the return, the customer will receive a confirmation email. Within 14 days after the seller has received the order back, the full purchase price will be refunded with the same payment method that the customer used to pay. The seller cannot be held liable if the return is not delivered correctly. The returned goods may only be unpacked or used to the extent necessary to assess whether the customer wishes to keep the items. If possible, the items are returned together with the original packaging, with all accessories supplied and in the original condition and original packaging.

Article 12

The legal warranty applies to all items delivered and applies from the date of delivery. If a visible defect is found, the customer must inform the seller within 7 days of receipt. Any invisible defect must be reported by the customer within a period of 2 months after discovery, after which any right to repair or replacement lapses. The legal or commercial warranty never applies to defects that arise as a result of non-compliance with the use and washing instructions, poor maintenance, accidents, falls or any other abnormal or incorrect use.

Article 13

The seller makes a great effort to secure the website by all reasonable means. The seller takes no responsibility for any direct or indirect damage to the costumer’s computer installation caused by the use of this website. The seller cannot be held liable for any interruption of the service on its website, even a temporary one. This website contains hyperlinks to other websites over which the seller has no technical or substantive control. The seller cannot be held liable for the direct or indirect consequences of material or other errors in connection with the information (in particular regarding the prices) stated on the site. The photos and other images used to illustrate the products have no contractual value.

Article 14

The use of the website services is limited to Belgium and the Netherlands. Service is offered only in Dutch.

Article 15

Belgian law applies. All disputes arising from agreements between the company and the customer fall under the exclusive jurisdiction of the courts of the district of Leuven, located in Belgium.